Creating New Support Tickets in CRM

Step 1: Start by going to the dashboard and clicking on "Support."

Step 2: Click on "Open" to view the list of open support tickets. 

Step 3: To create a new support ticket, select "New Ticket.

Step 4: Fill in the necessary ticket information, including the subject, contact person, department, assigned team member, and priority level (e.g., low, medium, high, urgent).

Step 5: If there is a relevant knowledge base article related to the issue, you can provide a link to it. 

Step 6: Attach any relevant photos or files that may help in resolving the ticket.

Step 7: After entering all the required information, click "Open Ticket" to create the support ticket.

   

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