Title
Creating New Support Tickets in CRM
Description
This guide explains how to create a new support ticket in CRM
Procedure
STEP 1 - Start by going to the dashboard and clicking on "Support".
STEP 2 - Click on "Open" to view the list of open support tickets.
STEP 3 - To create a new support ticket, select "New Ticket".
STEP 4 - Fill in the necessary ticket information, including the subject, contact person, department, assigned team member, and priority level (e.g., low, medium, high, urgent).
STEP 5 - If there is a relevant knowledge base article related to the issue, you can provide a link to it.
STEP 6 - Attach any relevant photos or files that may help in resolving the ticket.
STEP 7 - After entering all the required information, click "Open Ticket" to create the support ticket.
Video Demonstrates the Steps Above