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Modifying Ticket Status in CRM

Description

This guide explains how to modify ticket status in CRM

Procedure

STEP 1 - Start by going to the dashboard and clicking on "Support".

STEP 2 - Click on "Open" to view the list of open support tickets.

STEP 3 - To modify the status of a support ticket, click on "View" or "Edit" to access the ticket details.

STEP 4 - In the ticket view, on the top right corner, click "Open".

STEP 5 - Choose the status you want to assign to the ticket (e.g., open, in progress, on hold, closed).

STEP 6 - After selecting the new status, the ticket status will be changed automatically.

Video Demonstrates the Steps Above

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