Title
Frequently Asked Questions - FAQ
Description
Everything you need to know about our POS system and customer support, from setup and payment options to troubleshooting and support hours.
Questions
Q1. What are your customer support hours?
A: Our customer support team is available during business hours.
Q2. How long does it typically take to receive a response from customer support?
A: We aim to respond to customer inquiries as soon as possible.
Q3. What information should I have ready when contacting customer support about a problem?
A: Kindly have your POS system details, account information, and a description of the issue ready when you contact us for support.
Q4. Is there a knowledge base or help center available for self-help?
A: Yes, we offer a knowledge base where you can find articles and guides to assist you with common questions and issues. You can access it here: https://crmsystem.warelycorp.com/knowledge-base
Q5. Do you offer 24/7 customer support?
A: No. All issues are addressed during regular support hours.
Q6. How does a POS system work?
A: A POS system typically includes a computer or tablet, a cash register, a barcode scanner, and a receipt printer. It records sales, updates inventory, and processes payments.
Q7. Do I need an internet connection to use a POS system?
A: Yes, you need a stable internet connection.
Q8. Can I use multiple payment methods with a POS system, including credit cards and cash?
A: Yes, our POS systems support a variety of payment methods, including cash, credit/ debit cards, and mobile payments.
Q9. What types of businesses can benefit from a POS system?
A: Restaurants, retail stores, salons, coffee shops, and various other businesses can benefit from using a POS system.
Q10. Can I use a POS system for multiple locations?
A: Yes, our POS systems support multi-location functionality, allowing businesses with multiple stores or branches to manage operations centrally, monitor inventory across locations, and streamline reporting.